Get in Touch with Aurora Spins Casino
At Aurora Spins Casino, we are committed to providing every player with a smooth and enjoyable experience. Whether you have a question about your account, a payment query, or simply need guidance on one of our 2,400+ games, our dedicated support team is here to help around the clock.
24/7 Customer Support
Our support team is available 24 hours a day, 7 days a week, so you can reach us whenever you need assistance — day or night.
Ways to Contact Us
- Live Chat: The fastest way to reach us. Click the live chat icon on any page of the site to connect with a support agent instantly.
- Email: For less urgent enquiries, you can send us a message via the contact form below or email our support team directly. We aim to respond to all emails within 24 hours.
Before You Contact Us
You may find the answer you need in our Help Centre, which covers common topics including:
- Account registration and verification
- Deposits and withdrawals
- Bonus terms and wagering requirements
- Responsible gambling tools
- Technical issues
Payment Enquiries
Aurora Spins Casino supports a wide range of deposit and withdrawal methods. If you have a question about a specific transaction, please have your payment details and transaction reference to hand when you contact us. Our minimum deposit and withdrawal amount is £10. E-wallet withdrawals are typically processed in up to 12 hours, while card and bank transfer withdrawals take 1–3 business days.
Responsible Gambling Support
Your wellbeing is our priority. If you feel that gambling is having a negative impact on your life, please speak to a member of our team about the responsible gambling tools available to you, including deposit limits, cooling-off periods, and self-exclusion. You can also seek free, confidential support from BeGambleAware.org.
Regulatory Information
Aurora Spins Casino is owned and operated by Aurora Gaming Group Ltd and is licensed and regulated by the UK Gambling Commission under licence number 000-067890-R-789012-003. If you have a complaint that has not been resolved to your satisfaction by our support team, you have the right to escalate the matter to the UK Gambling Commission or an approved Alternative Dispute Resolution (ADR) service.
Complaints Procedure
- Contact our support team via live chat or email and explain your complaint in full.
- Our team will acknowledge your complaint and aim to resolve it within 5 business days.
- If you remain unsatisfied after our internal review, you may escalate your complaint to the UK Gambling Commission or the relevant ADR provider.
Important Information
18+. New UK players only. Min deposit £10. 40x wagering on bonus within 30 days. Max bet £5 while wagering. Free spins valid 3 days on Big Bass Bonanza. Full T&Cs apply. BeGambleAware.org. Aurora Spins Casino does not accept players from the United States, France, or Spain.